TERMS AND CONDITIONS
Customer service: Monday - Friday (8.00 - 17.30)
Delivery: Monday - Friday
All incoming orders will receive a confirmation to determine whether or not the goods are ready stock. Then we will send the total invoice and payment method.
All inquiries and orders will be replied within 2 working days.
Order will be sent via our appointed courier service.
Indo Porcelain takes 1 - 2 working days to prepare your order after payment is received in our bank account. We will always update the customer with a receipt number once the order is shipped.
Orders that are not paid after the confirmation of sales of more than 2 x 24 hours will be canceled automatically
During payment, please include your order ID number so that we can identify your order. Do not forget to confirm payment via email: name, order ID, bank and amount (in the contact us tab, select the type of Enquiry Type - Payment Confirmation)
Shipping cost is paid by the customer. Our duty is only to give receipt number to the customer.
If an error occurs, confused delivery, over time, lost, and so forth because of shipping service negligence upon delivery, then it is not our responsibility.
Incomplete address given to us which causes the product not to delivered is not our responsibility (we recommend complete detailed address as possible).
Please write only one address, do not write two addresses in the delivery address column, because it can lead to errors and delays in delivery. We are not responsible if something goes wrong / delayed due to the writing of two addresses in Delivery Address.
Indo Porcelain does not handle refund for any reason other than gross negligence by us. Any damage caused by the Selected Courier delivery is outside of our responsibility. We will wrap the order as neat and tight as possible (bubble wrapped/ fragile notice).
If you have further questions, please contact our customer service (021-59302513 / 021-59302329) or to the FAQ section
All buyers who make a purchase here is deemed to have read, understand and agree to the terms and conditions of the rules on this.